Zammad

Open-source helpdesk and support system with self-hosted and hosted options.

81Good

Where it fits

Support teams that need ticket ownership, email workflows, and controlled customer data.

Support data is sensitive; access control, backups, and email security are critical.

15/15 - License

AGPL public repository.

14/18 - Self-host

Self-hosting is supported and common.

14/16 - Data

Ticket and customer data can stay under operator control.

9/12 - Privacy

Good sovereignty potential with careful retention and access control.

7/8 - Interop

Email, API, and integration surfaces support workflows.

9/14 - Ops

Production support systems need serious maintenance.

9/12 - EU fit

Strong fit for EU-hosted support workflows.

4/5 - Governance

Company-led open-source project.

This seed entry was migrated from the initial Sovereign Web Stack index. Contributors should update it when public evidence changes.

This project is scored against the public Sovereign Web Stack methodology. Review the full scoring model before comparing tools across categories.